Ict help desk software

P2P technology enables computer users around the world to find and trade digital files with each other. When using a P2P program, you can scan millions of other hard drives of computers running P2P software and download content from them, and other P2P users can do the same with your hard drive.

P2P networks are often used to trade copyrighted material such as music, movies, pictures and software. When you install P2P software on your computer, it often creates a directory to be shared with others who use the same software.

If you have any copyright protected material in that directory, it is made available for others to download. You want repeat, not frustrated customers Help them resolve common issues quickly by addressing them in the knowledgebase. Stay in control of your customer support Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.

Setup staff accounts, restrict their access and functionality, see who is working on what. All the information right when you need it Each support ticket contains request details and lets you talk back and forth with the customer. Assign tickets, add notes, attach files, modify status and track time spent working on a ticket. HESK not enough? Try - a complete ITSM solution. World-wide fan base. That's HESK! It was a great decision. Easy to install, configure, and use.

Excellent support too. I cannot recommend this product highly enough. I have used HESK on three customers web sites and it was just what they needed.

The HESK staff was able to install the program and did it very quickly. Just wanted to say thanks so much your script is awesome. A minor bug in request creation for requester is fixed. Stay informed about special deals, the latest products, events, and more from Microsoft Store. Available to United States residents. By clicking sign up, I agree that I would like information, tips, and offers about Microsoft Store and other Microsoft products and services.

Privacy Statement. See System Requirements. Available on Mobile device. App is supported from server build and above Show More. People also like. Microsoft Authenticator Free. QR Scanner Plus Free. Office Free. Deezer Music Free. What's new in this version A minor bug in request creation for requester is fixed.